Return information

Eligibility

No universal return period or eligibility rule should be assumed. The information shown with the product and at the time of purchase is the relevant reference for a change-of-mind request.

Mandatory consumer rights remain unaffected by any store policy.

Item condition

• Keep the piece unworn and protect it from marks, damage, fragrance, cosmetics, and alteration while a request is considered.
• Retain included components and purchase information where available.
• Do not send an item until return instructions have been provided.
• Condition is assessed individually when a piece is received.

Personalized and special pieces

Personalized, engraved, altered, made-to-order, hygiene-sensitive, and final-sale pieces may be treated differently from standard products, subject to applicable law.

Review the product information carefully and ask before ordering if return eligibility is important to your decision.

How to make a request

1. Contact Client Care with the purchase reference, item name, and reason for the request.
2. Include clear photographs where condition or a product concern is relevant.
3. Wait for eligibility and packing instructions before sending the piece.
4. Keep any dispatch record provided by the selected carrier.

Assessment and outcome

Any refund, exchange, repair, replacement, or other outcome depends on the assessment, the terms that applied to the purchase, and applicable law.

Where a refund is approved, processing by a bank or payment service may add time after it is initiated.

Incorrect, damaged, or potentially faulty items

Contact Client Care promptly with a description and clear photographs if a piece arrives incorrect or damaged, or if a possible fault becomes apparent.

Keep the item and its packaging until you receive guidance. Available remedies depend on the assessment and applicable consumer law.