Answers, before you need to ask

The product page is the primary reference for material, finish, dimensions, gemstone details, and care. If a specification is not listed, do not infer it from colour or appearance; ask Client Care before choosing the piece.

Small visual differences can occur where a product uses natural or individually formed materials. Any variation relevant to a particular piece should be described on its product page.

Suitability depends on the complete composition of a piece and the individual wearing it. No sensitivity claim should be assumed unless it is stated for that product. If you have a known sensitivity, review the material details and seek qualified advice where appropriate.

Certification applies only when it is explicitly listed with the individual product. The absence of certification information should not be read as a certification or grading claim.

Measure the internal diameter of a ring that already fits, or measure the intended finger using the size guide. Measure more than once and compare the result with the variants offered for the product.

Fit depends on band width, finger shape, and personal preference. Share the product name and your measurements with Client Care before choosing a size.

Compare the listed chain length with a soft cord or an existing necklace, allowing for your neckline, pendant size, and preferred placement. The size guide includes a general reference.

Measure around the wrist where the bracelet will sit, then add ease according to your preferred fit. Check the product page for the exact length and construction offered.

Gift options appear only on eligible products. Review the choices shown with the item and in the cart, including any product-specific details, before ordering.

A gift message can be added where the option appears. Keep it concise and check spelling, names, and dates carefully before adding the item to the cart.

Check every character and product option carefully before ordering. Whether a change is possible depends on the piece and its production status, so contact Client Care as soon as possible.

Availability, timing, carriers, and charges vary by destination. If current information for your location is not shown, contact Client Care before making a time-sensitive selection.

Contact Client Care with the item and purchase details before sending anything. Eligibility and instructions depend on the product, its condition, the circumstances, and applicable consumer rights.

Personalized and engraved pieces may be treated differently from standard items. Contact Client Care for the relevant product guidance; any mandatory rights remain unaffected.

Share the product name, purchase details, a concise description, and clear photographs. Any support or remedy depends on the assessment, product-specific terms, and applicable consumer law.

Store pieces separately in a dry place, avoid perfume and household chemicals, and wipe gently after use. Follow the product-specific guidance because care varies by metal, finish, gemstone, and construction.

Use a cleaner only when its instructions confirm compatibility with every material, finish, gemstone, adhesive, and component in the piece. If uncertain, pause and ask Client Care.