Terms of use

Using the website

• Provide accurate information when choosing products or submitting an enquiry.
• Do not attempt unauthorized access, disrupt operation, introduce harmful code, misuse protected content, or infringe another person's rights.
• Do not submit unlawful, abusive, deceptive, or infringing personalization text, gift messages, or other content.
• Access may be restricted where reasonably necessary for security, legal compliance, or misuse prevention.

Product information

Product pages describe the variants, price, dimensions, materials, care, and availability known for the item. Images and screen colours may not reproduce every physical detail exactly.

Composition, purity, origin, treatment, sensitivity suitability, and certification should not be inferred unless expressly stated with the individual product.

Pricing, availability, and orders

Prices are shown in the stated currency. Applicable taxes, delivery charges, duties, promotions, and exclusions may be presented separately where relevant.

Products and variants can become unavailable. Adding an item to the cart does not reserve stock, create an order, or by itself authorize a charge.

An order exists only when the purchase process clearly confirms submission and acceptance under the terms presented at that time.

Payment

Any available payment method, amount, currency, and provider terms should be reviewed where the purchase is made. Do not provide payment details through a general contact form or gift message.

Personalization and gifts

Check spelling, supported characters, size, variant, and gift details carefully before ordering. Whether a personalized selection can be changed or cancelled depends on the piece and its production status.

Content may be declined if it is unlawful, abusive, deceptive, infringing, technically unsupported, or outside the limits shown with the product.

Delivery, returns, and product support

The information shown at the time of purchase should be reviewed together with the dedicated delivery, return, and product-support pages. Mandatory consumer rights remain unaffected.

Intellectual property

The website's design, text, graphics, photography, branding, product names, and other content may be protected by intellectual property rights. Personal browsing does not transfer ownership or permit unauthorized commercial use.

Responsibility

General guides are provided for reference and do not replace product-specific instructions or qualified professional advice. Nothing in these terms excludes or limits a right, remedy, or liability where doing so would be unlawful.

Changes and contact

These terms may be revised as the website and its services change. The version that applies to a purchase should be the one presented with that transaction.

Questions about these terms can be directed to Client Care using the contact information available at that time. Last updated 13 July 2026.